Top138 believes that online gaming should remain a fun and enjoyable form of entertainment, not a source of stress. We provide comprehensive self-control tools and ongoing support to ensure every player in Malaysia plays wisely and safely.
For top138, providing a safe gaming platform is more than meeting legal requirements — it is part of our core values. We understand that behind every account is a real person with a life, family, and responsibilities that matter.
That is why we have built a gaming ecosystem that places player well-being as a priority, not just business profit. Every tool, every policy, and every platform design decision is made with one key question in mind: does this help our players play more responsibly?
Important Notice: Gambling can be addictive. If you find it difficult to control your playing habits, please use the available self-control tools or contact our support team immediately. Seeking help early is a sign of strength, not weakness.
Age Limit: top138 is a platform exclusively for individuals aged 18 and above. We enforce a strict age verification process during registration and on an ongoing basis. Accounts found to belong to underage individuals will be terminated immediately.
Set a budget before you play and stick to it. Never use money you cannot afford to lose — such as rent, utility bills, or emergency savings. Gaming should add enjoyment to your life, not create financial problems.
All these tools are available directly in your account settings — no fees, no complicated questionnaires.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is set, the top138 system will automatically reject any deposit that exceeds your chosen limit. Limits can be reduced immediately, but increasing a limit requires a 24-hour cooling-off period.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, you will not be able to continue playing until the limit period expires. This helps you stay in control even during a losing streak.
Limit the amount of time you can spend on the platform in a single session. top138 will send you a reminder when your session is about to end and automatically log you out once the limit is reached. This is especially useful for preventing unintentional extended play.
Take a short break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any wagers. This option is ideal for players who need a temporary pause without closing their account entirely.
For longer periods, the self-exclusion option allows you to block access to your top138 account for 3 months, 6 months, 1 year, or permanently. During this period, you will not receive any promotional communications from us and your account will be fully suspended.
Opt out of receiving any bonus offers, promotional emails, or notifications related to special deals. Sometimes, promotional offers can encourage unplanned play — this control helps you avoid unnecessary temptation.
All self-control tools can be accessed through the Account Settings > Responsible Gaming after logging in. If you need assistance activating any of these tools, our 24/7 support team is ready to help you via Live Chat within the platform.
Recognise the early warning signs before they become a bigger problem. Awareness is the first step.
You find yourself using money set aside for other needs — bills, food, rent — for wagering purposes. This is the clearest warning sign and must be addressed immediately.
You keep playing in hopes of recovering money you have already lost. This "chasing losses" behaviour often leads to far greater losses and is a key characteristic of problem gambling.
Gaming begins to interfere with work, studies, or relationships with family and friends. You may find yourself lying about the time or money spent on playing.
You feel uncomfortable, irritable, or restless when trying to stop playing or reduce how often you play. This suggests that gaming may already be affecting your emotions on a deeper level.
You find that you need larger bets or longer sessions to achieve the same level of enjoyment — this is known as tolerance, and it is a sign of developing addiction.
You have started borrowing money from family or friends, or using credit cards solely for wagering. Debt accumulated through gambling is a serious sign that requires immediate help.
A simple scale to understand where you stand today.
If you are at the High or Critical, please activate self-exclusion through your top138 account settings or contact our support team right away. Help is available — you don't have to face this alone.
Playing at top138 should be an enjoyable, stress-free experience. Here is a practical guide to help you maintain a healthy balance between entertainment and your daily responsibilities.
If you are concerned that a family member may be experiencing a gambling problem, top138 encourages you to have an open conversation with them. You can also contact our support team for guidance on how to help your loved one get the help they need.
Never share your account login details with anyone, and make sure your device is password-protected to prevent unauthorised access — especially by children and teenagers in your household.
Ask yourself these questions every time before opening the top138 platform:
If you or someone you know needs immediate help with a gambling problem, don't hesitate to reach out to:
Join the responsible gaming community at top138 today. Our platform is designed to give you the best experience — with full control in your hands at all times.
Responsible gaming. This platform is for individuals aged 18 and above only. If you need assistance, contact our support team 24/7.